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Congratulations! Your order qualifies for free shipping 10% discount for first purchase with code WELCOME10 | Free shipping to Spain

Shipping costs

You will be able to see the cost of each shipment at the time of making the purchase. This varies depending on the destination and the size or weight of the package, although in most cases, orders do not exceed 1Kg.

The applicable rates in the main markets are:

Spain: 0 euros (*free shipping)
Portugal: 5 euros
Andorra: 5 euros
Europe: 10-15 euros
USA: 30 euros
Japan: 60 euros
Singapore: 35 euros

Delivery times

In mainland Spain, shipments can reach their destination within a period of up to 72 business hours, although they usually take less than 48 hours. In the Balearic Islands, Canary Islands, Ceuta and Melilla, up to 6 business days.

In Europe, the shipping time is up to 6 business days.

For the rest of the world, the deadline is up to 10 business days. Payment of customs corresponding to each country will be the responsibility of the client.

The time indicated in the reservations can be altered by agents external to Caribou, although this does not normally happen.

Right of withdrawal (returns)

In case of withdrawal, we will refund all payments received, including shipping costs (Spain only). We will proceed to make said refund using the same payment method that you used for the purchase, as soon as we receive the return of the products. The cost of return (shipping) is the responsibility of the customer.

The right of withdrawal will not apply to personalized and sealed products that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

The process to follow is the following:

  1. Request a return or exchange by email to or by phone at 649-649-393 within a period of no more than 14 calendar days from the date of receipt of the product. To help us continue improving, we appreciate you letting us know the reason for the return. If you request a size change, you must tell us the correct one.
  2. The items will be shipped in their original condition, along with any accessories related to them. The returned items will be reviewed by us to be able to assess their good condition. In the event that said evaluation determines that the items are not in their original condition, the return will not be accepted.
  3. Send the article to the following address:


Travessera de Dalt 36, 3rd penthouse

08024 Barcelona, ​​Spain

Important note: Until we receive the item, it is your responsibility. We recommend that you send us the item by courier or certified mail and that you keep the proof of shipping.

Write to us for any questions

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